Job opening

Posting Title:Team Leader – Face to Face & Tele Calling
Job Location: India
Skill Required: Project/program Management,
Preferred Experience: 3 Years
Closing Date for Applications: 16th Jan, 2021

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Job Description

About the Organization:

ChildFund India is part of ChildFund International, a child protection and development organization headquartered in the USA, operating in 25 countries and reaching millions of children and their families globally. For nearly 7 decades, ChildFund India has been working with underprivileged children, youth, and families from the most remote, extremely backward, and hard-to-reach areas, with a vision of “an India where children lead a dignified life and achieve their full potential”. They annually reach nearly 3.5 million children, youth, and their families, from 3200 communities in 85 districts across 15 states in India, through our long and short-term programs.

Position: Team Leader – Face to Face & Tele Calling

Duties and Responsibilities:

  • Be responsible for achieving the team’s daily/ weekly targets, in accordance with agreed Key Performance indicators (KPIs). This includes setting targets for individual team members and managing their performance with the support of the Officer – Resource Mobilization and also achieving personal fundraising targets.
  • Implement the individual regular giving fundraising strategy in conjunction with the Officer – Resource Mobilization.
  • Maintain an understanding of ChildFund’s s programs, campaigns, and causes, to be able to talk convincingly to potential supporters about the organization’s work and ensure team members do the same.
  • Monitor the individual fundraiser’s day-to-day performance, give feedback, and provide motivational reinforcement to achieve the target.
  • Reporting to the Officer – Resource Mobilization on a daily/weekly and monthly basis with the progress on agreed targets.
  • Prioritizing the retention of F2F/ Tele Calling fundraisers by developing their skills and highlighting opportunities for career progression within ChildFund India.
  • Be responsible to get the outreach permissions.
  • Facilitate the orientation of new members joining the team and continue training them on the job.
  • Work closely with the HR department to ensure the right number of fundraisers in the team.
  • Keep the team motivated and create a positive team environment to grow the supporter base.
  • Develop and apply innovative training concepts, methodologies, and strategies for F2F/Tele Calling Fundraising.
  • Ensure correct messaging about the organization and its fundraising products/asks in the field by Business Development Executives – F2F/Tele Calling.
  • Maintain relationships with HNI donors and meet these donors face to face at the recommended frequency in order to update them about the work of ChildFund India.
  • Conduct weekly assessments to determine training and assistance to the team with the help of the relevant members in the team/organization.
  • Develop a capacity-building program to address gaps in individual fundraising team, conduct training, and assistance needs, and provide mentorship, technical assistance, program knowledge to the Business Development Executive- Face to Face/Tele Calling.
  • Any other duties and responsibilities as assigned by the Line Manager.

Qualifications/ Experience/ Skills/Competencies:

  • ChildFund is committed to safeguarding the interests, rights, and well-being of children with whom it is in contact and conducting its programs and operations in a manner that is safe for children.
  • Graduates with a minimum of 3 years of fundraising/ sales experience with exposure to handling a team with a demonstrable track record are preferred.
  • Excellent Communication Skills in English, both verbal and written.
  • Prior knowledge and experience of individual acquisition or marketing.
  • Knowledge and experience of the donor community in India would be desirable.


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

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