Job opening

Posting Title:Senior Manager, IT Business Partner
Job Location: Geneva, Switzerland
Skill Required: IT And ICT,
Preferred Experience: 7-10 Years
Closing Date for Applications: 05th Jan, 2022

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The IT Business Partner, Senior Manager will report to the Head of Business Partnership & Delivery in the Knowledge Management and Technology (KMTS) organization with core platform ownership and responsibility to enable the best information technology (IT) solutions that meet the business needs covering departments across the Gavi secretariat.

Gavi, the Vaccine Alliance is a public-private partnership committed to saving children’s lives and protecting people’s health by increasing equitable use of vaccines in lower-income countries. The Vaccine Alliance brings together implementing country and donor governments, the World Health Organization, UNICEF, the World Bank, the vaccine industry, technical agencies, civil society, the Bill & Melinda Gates Foundation, and other private sector partners. Gavi uses innovative finance mechanisms, including co-financing by recipient countries, to secure sustainable funding and an adequate supply of quality vaccines. Since 2000, Gavi has contributed to the immunization of more than 888 million children and the prevention of more than 15 million future deaths.
The COVAX Facility (“COVAX”) provides a global solution to the equitable distribution of vaccines to the 190 participating countries and economies. The COVAX Advance Market Commitment (AMC) is an innovative financing instrument that supports the participation of the 92 low and lower-middle-income economies in COVAX. Self-financing participants (SFPs) have entered COVAX either as Optional (having the possibility to opt-out of a particular vaccine) or Committed Purchasers. Guided by the WHO fair allocation framework, COVAX will equitably distribute doses to help protect the most at-risk groups. Gavi is working with Alliance partners UNICEF and WHO to ensure that the infrastructure is in place, and the technical support available, for COVID-19 vaccines to be safely delivered to all those who need them.

Main Duties/Responsibilities

  • Define and maintain core platform roadmaps that align with business strategy (Salesforce, SAP, HR systems, digital workplace, and collaboration tools, e.g., Office365, Drupal, or other platforms used at Gavi);
  • Act as an advisor to business vocals to shape their strategy with regard to technology and ensure they are aware of IT service offerings while acting as a link between business and technical experts when designing technology solutions;
  • Integrate KMTS into the Gavi secretariat by fostering interdepartmental communication and collaboration in service of secretariat goals and priorities by being an advocate and evangelist of business partnership and technology solutions across the Gavi Secretariat;
  • Understand Gavi’s mission, current state, and priorities then determine how to enable/accelerate goals in partnership with assigned departments; building the 3–5-year technology and application strategy across the secretariat through communicating a clear vision, plan, and roadmap to stakeholders;
  • Promote business projects and value to the IT leaders and community;
  • Define, prioritize, and manage program and project initiatives while informing on major process change projects;
  • Define and track ROI for business initiatives including cost, benefits, and risk;
  • Help define and communicate new services to support business needs;
  • Participate in the development of business strategic planning and IT strategic planning;
  • Assist in the development of metrics used to track value delivery;
  • Provide details on cost, value, and opportunity to optimize IT spend (initiatives and support services);
  • Gather high-level business requirements and define scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with business vocals;
  • Lead in the development of business cases requiring IT-based solutions;
  • Monitor that KMTS is meeting the business expectations;
  • Oversight of external resources for project-based work, managing these resources for solution definition, design, build and deliver to quality expectations;
  • Effective handoff to the KMTS Infrastructure and Operations team as solutions transition from hyper-care to steady-state;
  • As the application and platform owners, work with the Infrastructure and Operations team to refine SLAs based on business need;
  • Maintain up-to-date awareness of application and technology trends, and make recommendations for implementation of new/upgraded systems and technologies;
  • Maintain knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions.

Work Experience

  • A minimum of 8 years of demonstrated experience in a solution and systems design with responsibility for delivery and implementation;
  • Demonstrated experience in IT project management or solution delivery;
  • Demonstrated experience in business relationship management with the ability to articulate, persuade and communicate the business value of IT and create the IT roadmap for the areas in scope;
  • Demonstrated ability to adapt to complex business environments and situations.


  • Application domain knowledge and experience in implementing or managing roadmaps for core applications/platforms used at Gavi (Salesforce, SAP S/4, HR systems, nice to have digital workplace collaboration tools e.g., Office365, Drupal);
  • Excellent analytical skills to critically evaluate information gathered from multiple sources;
  • Ability to manage stakeholder expectations and resolve conflicts;
  • Ability to lead requirements elicitation workshops;
  • Ability to face new challenges and shift focus to other platforms as priorities shift
  • Understanding of contemporary requirements gathering practices and the ability to apply them in practice;
  • Demonstrated knowledge of both traditional Waterfall and Agile/Lean methodologies, PMP or Agile certification a plus;
  • Knowledge of product management concepts;
  • Excellent communication and presentation skills;
  • Excellent business acumen and ability to translate new solutions and technology into business value;
  • Proven ability to drive important transformational projects and implement changes taking into consideration both the process and human dimensions;
  • Ability to remain calm under pressure and manage conflict constructively;
  • Ability to build trust easily at the highest level and stand as a senior business partner;
  • Demonstrated influencing capabilities with organizational intelligence, team promotion, and trust-building.


  • Fluent English is required;
  • French is an asset.


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

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