KEY ACCOUNTABILITIES:

Continuously and proactively identify requirements for solutions, and implement, by himself or through working with external partners, the Regional Hub and Field Representative Office’s most appropriate IT infrastructure, communication solutions, business solutions, and office technology, ensuring adherence to IT strategy, policies, governance, objectives, alignment to region-specific guidance, and procedures, prevention from region-specific risks, as well as continuous improvement of services.

Provide 1st levels of support for Regional Hub and Field Representative’s IT infrastructure, communication solutions, business solutions, and office technology to ensure business continuity. Escalate higher levels of issues to the Technology Operations team. For business, the solution escalates to level 2 and above, and the rest escalate to level 3.

Support other Regional Hub IT specialists in implementing and maintaining IT infrastructure, communication solutions, and office technology to fill the gap in resources where required, and coach his colleagues in his area of expertise.

Supervise the work of the regional IT service providers to ensure quality and timeliness of services and adherence to contractual commitments.

In collaboration with the IT Governance team, provide awareness, and ensure the adherence to IsDB policies and standards.

Contribute to training delivery and awareness to support the adoption of IT services and business solutions.

Provide accurate and reliable regional-specific data related to IT projects, operations and budget spend, to ensure high-quality reports based on decision making.

Continuously survey the market for new entrants and high-quality service providers, apply the IT procurement process from identification of regional IT service providers, preparation of requirements, request an evaluation of bids, vendor selection, and contracting ensuring the choice of the best fit (Quality, Price) provider.

Plan and prepare the regional IT budget (OpEx and CapEx) for IT infrastructure, communications solutions, and office technology to ensure spending is within approved limits.

Identify region-specific requirements for end-user IT training and awareness and coordinate with IMDT to develop and deliver the requirements.

EDUCATION, EXPERIENCE & CERTIFICATION:

Academic and professional qualifications:

• Bachelor’s degree in Computer Science or Engineering or related fields or, Bachelor’s degree with CCNA or MCP
• 3+ years of experience in IT support and IT Infrastructure & Communications solutions management.

SKILLS & NECESSARY KNOWLEDGE:

• Knowledge and experience in IT service management based on industry standards such as ITIL and ISO 20000
• Knowledge and experience in implementing and supporting IT Infrastructure, communications solutions, and office technology management
• Familiar with IT and security architecture and risk management principles and frameworks.

LANGUAGES:

• English ( Mandatory )
• Arabic ( Mandatory )

Source:http://www.isdbcareers.com/careers/isdb/VacancyDetail.aspx?VacancyID=156735