Job opening

Posting Title:IT Operations Assistant
Job Location: Bangladesh
Skill Required: IT And ITC,
Preferred Experience: 2 Years
Closing Date for Applications: 22th Dec, 2020

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Job Description


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


WFP has been supporting 1.4 million people in Cox’s Bazar, Bangladesh: 862,000 Rohingya refugees and host community Bangladeshi under the L3 emergency operation. The 2020 Joint Response Plan seeks to strengthen protection and solutions for Rohingya refugee women, men, boys, and girls; deliver quality, life-saving assistance to people in need; foster the well-being of communities in Ukhiya and Teknaf Upazilas; Multi-sector assistance including food, water, and sanitation, shelter, and access to healthcare and education will continue and be improved in 2020 for Rohingya refugees.

WFP is envisioning a large scale-up of the existing engineering projects to meet the food security needs of all of the new refugee influx and site management engineering project requirements. In parallel, WFP envisions a cash transfer assistance program targeting host communities that are suffering under the pressure of the large population increase in the area. The plan for host community assistance is to provide conditional cash transfers with the objective of enhancing livelihood opportunities.


Support and provide technical assistance to humanitarians using ETS services.


  • Under the overall guidance and supervision of the Help Desk Officer, the Help Desk Dispatcher will be responsible for the following duties:
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email or chat.
  • Translate users’ manuals and any other customs support publication.
  • Provide technical assistance for questions and problems; walk the customer through the problem-solving process.
  • Follow up with customers to ensure full resolution of issues.
  • Record events and problems and their resolution in logs and run reports to analyze common complaints and problems.
  • Monitor the network and report outages and unresolved issues to the next level of support personnel.
  • Provide accurate information about ETS products or services.
  • Follow-up and update customer status and information.
  • Identify and suggest possible improvements in procedures.
  • Any other duties as required.


  • Education:  B.SC in Computer Science or Information Technology or relevant field.
  • Experience:  Minimum 2 years’ experience installing and configuring computers operating systems, and experience in installing LAN/WLAN both server and client-side. Familiar with IP and MAC Address.

Knowledge and skills:

  • knowledge in mobile operating systems (Android, Apple OS).
  • Good statistical skills using Microsoft Office products( Excel).
  • Good knowledge of network fundamentals as well as computers and mobile operating systems.
  • Versed in customer service techniques and end users support.
  • Basic network troubleshooting and device connectivity.
  • Excellent communication skills
  • Ability to work under pressure and a high volume of support requests.

Languages: Fluency in both oral and written communication in English and Bangla

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

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