Job opening

Posting Title:Informal Resolution Officer
Job Location: Vienna, Austria
Skill Required: Project Management,
Preferred Experience: 06 Years
Closing Date for Applications: 17th Oct, 2022

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Informal Resolution Officer Job Description:

The integrated Ethics and Informal Resolution Officer within the Department of Human Resources is under the overall responsibility of the OSCE Ethics Co-ordinator, who reports to the Secretary-General. The Function undertakes a range of activities aimed at fostering a positive workplace culture, in which OSCE officials and non-OSCE staff exhibit the highest ethical standards, and where workplace conflicts are addressed and resolved early and informally wherever possible and appropriate.

Under the direction of the Secretary-General, the OSCE Secretariat, based in Vienna, provides operational support to the Organization. The Secretariat consists of administrative and programmatic departments and units focused on conflict prevention, economic and environmental activities, cooperation with Partner countries and organizations, gender equality, anti-trafficking, as well as transnational threats, including anti-terrorism, border management, and policing reform. They monitor trends, provide expert analysis and implement projects in the field.

The Secretariat assists the OSCE Chairmanship, supports OSCE field activities, maintains contacts with international and non-governmental organizations, and provides conference, language, administrative, financial, personnel, and information technology services.

Administrative Assistant

Tasks and Responsibilities:

Under the administrative and substantive supervision of the OSCE Ethics Co-ordinator, the Informal Resolution Officers will be expected to work with a high degree of autonomy in performing the following duties and responsibilities:

  1. Informal Resolution Officer providing a confidential, independent, neutral, and impartial service for all OSCE officials and eligible non-OSCE staff who are willing to address workplace conflict situations informally;
  2. Conducting mediations, facilitated dialogues, and other forms of recognized informal conflict resolution with the aim of finding amicable and mutually agreeable solutions to a given situation;
  3. Undertaking field activities of the Function, including conducting workplace mediations as required;
  4. Informal Resolution Officer strengthening the existing informal resolution capacities within the Organization, recognizing that not all conflicts and concerns will require mediation and might be resolved through other efforts, including dialogue either directly with the individual involved or with the support of a manager, third party, or HR official. Collaborating with other key stakeholders in this regard, in particular, HR officials across the Organization;
  5. Participating in internal and external working groups, meetings, and other initiatives relevant to the Function;
  6. Assisting the OSCE Ethics Co-ordinator in performing various activities relevant to the integrated Function. This includes communicating the Function, its mandate, and its available services to the Organization, and developing and delivering training and outreach sessions, modules, and materials for OSCE officials and non-OSCE staff on OSCE’s ethical framework, e.g. OSCE Code of Conduct, Staff Instruction No. 21 “OSCE Policy on the Professional Working Environment” and Staff Instruction No. 32 “Prevention of Sexual Exploitation and Abuse.
  7. Updating and maintaining the intranet/website of the Function; and
  8. Performing other duties as required.
  • First-level university degree in conflict resolution or prevention, ethics, employee relations, law, psychology, the management or a related field;
  • Formal training or accreditation in mediation or willingness to undergo the same;
  • A minimum of six years of appropriate professional experience in a relevant area, such as mediation or other forms of alternative dispute resolution, ethics, employment law, employee relations, conflict prevention, or a related area, is required;
  • Experience working in an international or multicultural setting;
  • Experience delivering training and presentations (in-person / virtual / blended);
  • Experience approaching difficult situations with empathy, patience, and neutrality;
  • Proven experience in the management of sensitive information, whilst displaying confidentiality, integrity, and discretion;
  • Excellent written and spoken communication skills in English;
  • Working knowledge of other OSCE official languages is highly desirable;
  • Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities;
  • Ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds, of different genders, and with diverse political views, while maintaining impartiality and objectivity;
  • Knowledge and understanding of topics relating to Diversity and Inclusion, including intercultural competence, inclusive leadership, unconscious bias, equity, allyship, belonging, etc.;
  • Computer literacy with practical experience using Microsoft applications.



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