How can you make a difference?

Information and Communications Technology (ICT) Associates perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as a focal point for receipt and processing of user requests.

Overall, the incumbent will support on below tasks:

• General ICT / Office Support
• Minimal ICT Administration

To qualify as an advocate for every child you will have…

• Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.
• A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Experience in providing assistance to users on IT products and services and the use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required. Practical experience and working knowledge of various computer platforms and applications are required.
• Fluency in English is required. Knowledge of another UN language or the local language of the duty station is considered an asset.

Source:https://jobs.unicef.org/cw/en-us/job/546656