Job opening

Posting Title:ICT Assistant
Job Location: Yaounde, Comeroom
Skill Required: IT And ICT,
Preferred Experience: 5-10 Years
Closing Date for Applications: 18th Aug, 2022

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Jobs Descriptions:

Under the supervision of the ICT Specialist, the Information and Communications Technology (ICT) Assistant perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as a focal point for receipt and processing of user requests.

KEY ACCOUNTABILITIES and DUTIES & TASKS 

General ICT / Office Support:

ICT assistants at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.

Activities include:
  • Providing first-level support that includes receiving, processing, and logging service requests.
  • Managing the lifecycle of ICT incidents assigned to him/her in the service management tool.
  • Configuring and maintaining telecommunications (HF/VHF systems/VSAT/Thuraya) and networking equipment
  • Providing support in conferencing with ICT and audiovisual equipment as and when requested.
  • Maintaining and updating files (electronic and paper) and internal databases.
  • Maintaining ICT inventory, manuals, and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
  • Registering and releasing IT equipment and ensuring proper storage of IT & TC equipment.
  • Providing training to all UNICEF staff on the use of HF, VHF, and Satellite communication equipment.
  • Arranging and clearing pending ICT invoices and reporting promptly to the supervisor of any problem affecting the payment to a service provider.

Minimal ICT Administration:

 ICT assistants are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware, and software documentation and functionality.

Activities include:
  • Installing/upgrading, configuring (routine, standard), and maintaining systems, tools, and equipment.
  • Monitoring of WAN and WLAN connectivity
  • Providing support to fix LAN and end-users computers issues.
  • Assisting in routine operation and monitoring of server systems.
  • Providing first-level user support/troubleshooting.
  • Extracting data from databases to serve the needs and requests of users, diagnosing errors, and correcting as necessary.
  • Performing backups of servers following standard backup procedures.
  • Assisting in the generation of computer reports.
Skills Required:
  • Good Knowledge of LAN/WAN connectivity, Personal Computer, Disk Operating systems, Network Operating systems, and MS Windows
  • Knowledge of fundamentals of telecommunications equipment installation and maintenance (HF/VHF systems/VSAT) and networking.
  • Understanding of network troubleshooting tools both hardware and software
  •  Ability to understand data and effectively use office technology systems for its input and extraction.
  • Ability to provide on-the-job orientation to clients.
  • Takes responsibility to respond to service needs promptly and proactively.
  • Demonstrates a high degree of integrity, and reliability and honors matters of confidentiality.
  • Ability to handle work quickly and accurately under time constraints.
  • Demonstrates courtesy, tact, patience, and ability to work effectively with people of different national and cultural backgrounds.
  • Knowledge of network architecture, security architecture, TCP/IP, firewall, Ethernet switches, routers, Microsoft/UNIX Operating Systems.
  • Knowledge of the latest developments and technology in related fields.
To qualify as an advocate for every child you will have…
  • Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, and Engineering.
  • ITIL Foundation Certificate or equivalent customer support certification, Microsoft certification Client/Server is an asset.
  • A minimum of five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
  • Experience in providing assistance to users on IT products and services and the use of applications and diagnostic tools is required.
  • Practical work experience in operating and maintaining telecommunications networks and equipment
  • Practical experience in providing technical and business Customer Support and Services is required.
  • Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) or a local language is an asset.

Source: Click Here

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.


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