Job Description:

The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions. Our Unit offers a stimulating and versatile internship in an international environment with contact with various partners from some 166 countries with a UNDP presence. We are a team who works in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team.

As a Digital Collaboration Multimedia Internship, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP/ITM internship program enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of the world’s leading clean energy and sustainability initiatives while learning to take into consideration the local context.

Duties and Responsibilities:

The two main activities of this internship involve the following:

» Assist in realizing UNDP’s digital strategy and assist in the UNDP’s and ITM’s investment in new learning opportunities to create a common understanding of digital concepts and develop digital capabilities across the organization: Adoption of the Microsoft 365 Collaboration tools and platforms, Client HelpDesk Support, Training material, and activities on the best practices of Digital Workspace and Microsoft365. These services are designed and targeted to UNDP’s internal clients, ie. the UNDP Country Offices (UNDP COs) and staff around the world.
» Support in building and coordinating a global network of Digital Collaboration Champions who will help identify needs, and support their colleagues in utilizing digital technologies for empowering and increasing digital literacy and digital communication.
The assignments to achieve these activities include:

» Designing, editing, and producing walkthrough and demo videos, user manuals and guides, infographics, and other multimedia products for training and knowledge management purposes for UNDP end users.
» Support in the design of adoption and engagement strategies for driving end-users into the collaboration platforms. Align knowledge sharing and adoption activities to the Digital Transformation and Digital Workforce Roadmap.
» Assist in managing and maintaining the knowledge-sharing channels for the tools and services: disseminating announcements, engaging with the user communities; posting and updating documentation, user guides, image galleries; and using other channels of communication, as seen appropriate.
» Assist in developing written and audio-visual material for engagement and documentation activities – including storyboards, recordings, and editing of webinar videos.
» Refine and continuously innovate our operational procedures, instructions, and templates, driving with knowledge from best practices and disseminating and engaging with our practice community;
» Organize and coordinate with colleagues and third-party stakeholders in arranging webinars, training, and inter-organizational meetings;
Collaborate across the UNDP ITM Unit’s key service lines and projects, which range from delivering innovative IT business solutions, developing competencies and digital workforce skills, and world-connecting ICT solutions, to offering communication support and promoting the exchange of knowledge.
Applying your Skills Beyond Digital Collaboration and Multimedia Design

» Promote a client service-oriented culture within the unit, connecting the new UNDP Digital Collaboration strategy with current theories and practices in Design Thinking, Service Design, and Customer Experience.
» Explore and pilot alternative tools for enriching knowledge management and engagement activities and tracking, such as chatbots in MS Teams, decision-making assistance tools through various Microsoft 365 tools (Flow, Forms, PowerApps, etc.), and information design (data visualization).
» Creatively develop and drive new projects for innovative collaboration, monitoring, and data-driven decision making, business process automation systems and tools, to be disseminated to UNDP offices as best practice for the improvement of operations and business efforts;
» Promote the ITM’s overall strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions. The ITM Copenhagen unit is ISO 9001:2015 certified, our work is focused on high quality, continuous improvements, and customer satisfaction.

Competencies:

» Has experience in producing high-quality multimedia content – storyboarding, editing and producing videos, infographics, one-pagers, manuals, etc. for training purposes.
» Has understanding of user experience design and client-oriented services;
» Is an effective communicator with an interest in knowledge, communication, and community management;
» Has interest and understanding of customer-oriented service and support with a focus on innovative enterprise ICT solutions and digital tools, collaboration, and customer experience;
» Has good analytical skills in gathering and consolidating data for practical implementation;
» Is a self-starter and initiative-taking person with a goal-oriented mindset; good in organizing and structuring various tasks and responsibilities, effective when working in teams and independently;
» Has interest and motivation in working in an international organization;
» Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
» Responds positively to feedback and differing points of view;
» Consistently approaches work with energy and a positive, constructive attitude.

Required Skills and Experience:

» You must meet one of the following requirements: You are currently in the final year of your Bachelor’s degree; or
» You are currently enrolled in a Master’s degree; or
» You have graduated no longer than 1 year ago with a master’s degree or equivalent studies in the field of Multimedia Design, Visual Communication, Video Production, and alike;
» Fluent in written and spoken English. Knowledge of other UN languages is an advantage;
» Knowledge of, and a proficient user of Microsoft Office applications;
» You will have to submit a portfolio of your previous work in multimedia design/video production. (Portfolio can include work from related study courses/programs, working experience, or free-standing projects). Applications without a portfolio will not be considered.
» Experience with Camtasia, Adobe CC, etc., or equivalent, for designing and editing videos, one-pagers, infographics, and other multimedia content is required.
» Knowledgeable user with proficiency in Word, Excel, PowerPoint, and Outlook or equivalent.
» Fluency and experience with social media tools for marketing and promotions/community engagement
Knowledge of web design best practices.
» Knowledge and experience with SharePoint 2013 or SharePoint Online is an advantage.
» Knowledge or experience with specific Microsoft 365 tools (or their consumer equivalents) such as Planner (Trello), Teams (Slack), Yammer (Workplace by Facebook), OneDrive (DropBox, Google Drive), Power BI (Tableau), etc. is a distinct advantage.

Source: https://jobs.undp.org/cj_view_job.cfm?cur_job_id=108326