The Communication and Fundraising Area is in charge of raising funds and corporate communication that sustain the activities of the organization. Within this area, the Marketing Department is in charge of attracting and retaining individual donors.

OBJECTIVE SET

• Execute the administrative management of the processes of acquisition of partners and donors.

THE MAIN ACTIVITIES THAT YOU WILL CARRY OUT ARE THE FOLLOWING:

• Manage the necessary resources for the proper functioning of the internal Contact Center.
• Monitor the operation of the contact center. Prepare the necessary reports
• Intervene in the management of databases, registrations, cancellations, and incidents
• Supports the coordination process with recruitment agencies and lead providers
• Supports the arguments for telemarketing campaigns
• Support the department’s recruitment activities
• Does this description fit you?
• Diploma / in Marketing, Advertising, Business, or similar.
• CRM systems especially Salesforce.
• Call Center systems, call tracking, and results reports.
• Valuable: Fundraising techniques, lead generation, relationship marketing.
• 1 year in a call center or similar.
• Valuable experience in marketing departments.
• Valuable experience in working with NGOs.
• Desirable knowledge of the humanitarian sector.
• Desirable knowledge of Action Against Hunger.
• Essential Spanish, desirable English.
• Office package.
• Personal commitment to gender equality.

OUR COMPENSATION PACKAGE:

• Incorporation to a multicultural, professional, and innovative organization and the possibility of participating in projects with high social impact.
• Indefinite contract.
• Professional career adapted to you where talent and motivation are recognized.
• Continuous training in both technical skills and soft skills.
• Based in Madrid.
• Remuneration between 20,000 euros gross per year.
• Help with food (Restaurant tickets).
• Access to flexible compensation plans (medical insurance, transportation, nursery tickets).
• Reconciliation between personal and professional life, with the option of flexible hours, intensive working hours, and the possibility of taking part in our teleworking program.
• 25 working days of holidays per year with the possibility of organizing them at will and even taking half days.

Source: https://hris.acf-e.org/employ/index.php/positions/view/4311/Tcnicoa-Adjuntoa-Contact-Center/